I have worked with at least eight different agencies in the last twelve years. Of all of those agencies, I feel that only two have serviced my account properly and the staff cared about my needs. With most other firms, the customer service mentality does not permeate throughout the organization. This is the key to TERRA’s success. It has become apparent to me that the service and values demonstrated by your staff comes from the top. I firmly believe that you hire and maintain employees that share your service mentality and values. Your entire organization has shown itself to be very caring and committed to the customer, to your staff, and to the employees you place. For these reasons and many others, I look forward to a long and favorable relationship between our company and TERRA.