Important Update Regarding Your Paycheck on December 10, 2021
This week we encountered an error in processing payroll that resulted in some employees being overpaid.
In order to quickly fix this error, we pulled back all payments to all employees and immediately reissued the correct amount.
What You Need to Know
- Your bank account or paycard will show 3 different transactions for your paycheck this week.
- The first transaction is a deposit in the amount you were first paid. For some people that amount was correct. For some it was a double payment.
- The second transaction is a deduction of that first deposit. This deduction is the exact same amount as the first deposit.
- The third transaction is a deposit in the correct amount of your pay.
The key detail is that the 3rd and final transaction is the correct amount of your pay.
This is also the amount that will show on your paystub.
If you believe that the amount you were paid is not correct, please contact your local branch right away so we can help get that resolved.
Getting you paid on time and accurately is one of our highest priorities at TERRA. We apologize for any confusion this error may have caused.
Very professional, not pushy.
Having worked with other staffing agencies, and not necessarily pleased with how they do business, I very much appreciate how TERRA handles their business. Very professional and not pushy in any way.