Reception Program Manager

Seattle, WA

Posted September 26, 2022

Full-time, Permanent, Monday - Friday, 8 am - 5 pm

If you have 5+ years of experience as a People Manager, this could be a fantastic opportunity for you!

This full-time, direct-hire opportunity offers career growth, excellent benefits and a truly inclusive work environment.

A Seattle-based non-profit organization that supports the Corporate Administrative Support Program for a world-renowned online retailer is adding a Reception Program Manager. 

The Reception Program Manager will lead and manage the onsite supervisors and receptionist staff for multiple buildings, ensuring the needs of the customer are met and exceeded! 

Reception Program Manager key responsibilities:

  • Direct and lead Supervisors in managing team of 30+ professional receptionists
  • Ensure service and staffing levels, response times and communication exceed customer expectations
  • Create training and individualized development plans and coach employee performance to achieve established goals
  • Participate in recruitment, interviewing, onboarding of new employees, assigning and directing work thru supervisor team
  • Provide elevated customer support for visitors, community members, vendor partners and all guests of the customer

Your passion for inspiring, leading and motivating people while delivering 5-star customer service in every interaction will make you an ideal candidate!

Work Schedule: Monday - Friday, 8 am - 5 pm 

  • Schedule may occasionally require flexibility to meet the needs of the business

Reception Program Manager Qualifications:

  • 5+ years of experience managing programs and leading team of 30+ employees and supervisory staff
  • Advanced computer skills in MS Office, internal chat systems, and video meeting platforms
  • Proficiency leading program/project planning and execution in large corporate campus setting
  • Experienced team-builder who participates in recruitment activities

Pay: $90K plus excellent benefits


  • Medical, Dental, Vision Insurance
  • Generous PTO and paid sick leave
  • Retirement plan with employer match
  • Paid ORCA card

Location: Campus buildings in Seattle's South Lake Union area and in Bellevue/Redmond 

If you're ready to advance your Team Management career and work for world-class organizations, apply now! Or call 206-453-2852 to connect with a recruiter today!

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TERRA is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, or any other status protected under federal, state, or local law.

About Your Recruiter

Patty Stoddard

I am Senior Account Manager of TERRA's Seattle team. I have a passion for hospitality and customer service, and being in the staffing industry allows me to use those skills daily. It's truly a privilege to help our clients find just the right person for a job, as well as to help candidates leverage their skills and experience to find their perfect job. The proud mother of four fun and funny kids, my greatest pleasures in life come from spending time with friends and family. I love to laugh – and have the smile lines to show for it!

Named Best of Staffing® 11 years running, TERRA specializes in finding the Right Fit™.

Our mission is simple: Success Stories Created Daily.

Reference Number: 118890