Customer Care Supervisor | Manufacturing

Frisco, TX

Posted September 14, 2023

Full-time, Permanent, Monday-Friday 8am to 5pm

Bring your passion for team building and employee development to a company who will encourage and support you in the mission. This role goes beyond standard scripts and checklists and will allow you to create a team focused on customer excellence. 

This company manufactures automated equipment so experience in manufacturing or an inquiring mind that wants to know how things work is needed. You'll be supporting customers throughout the nation who need technical help and problem solving to ensure their equipment is operating. Your team is the key to ensuring customer satisfaction with the products you provide.

Customer Care Supervisor Responsibilities:

  • Managing customer relationships and service delivery
  • Managing a team of 15-20 employees both onsite and remotely
  • Meeting or exceeding KPIs
  • Offering and upselling maintenance packages
  • Ensuring operational excellence

Schedule: Monday-Friday 8am to 5pm. This is a salaried position and hours may vary.

Customer Care Supervisor Requirements:
  • Directly managing employees in a call center environment
  • Experience building and developing a service driven team
  • Ability to help with setting goals and KPIs
  • Experience utilizing ticketing system (Zendesk or similar)
  • Desire/ability to learn functionality of equipment with electrical components (experience in a manufacturing environment strongly preferred)

$65,000 - $75,000, depending on experience

  • No weekends
  • Opportunity for advancement
  • Medical 
  • Dental 
  • Vision
  • PTO
  • 401K
  • Paid parental leave 
  • Flex and HSA 

Frisco, TX

If you have Customer Care and Call Center experience within a manufacturing environment, apply online or give us a call at 469-947-6789 to set up a interview!

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TERRA is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, or any other status protected under federal, state, or local law.

About Your Recruiter

Gina O'Neal

I am a Senior Recruiter for the TERRA Richardson team. I am passionate about connecting people with new and exciting career opportunities. My favorite part of the job is finding candidates and clients the perfect match!

Named Best of Staffing® 12 years running, TERRA specializes in finding the Right Fit™.

Our mission is simple: Success Stories Created Daily.

Reference Number: 130063