Customer Service Representative Job Description Template

Customer Service Representative Job Description Template

A job description outlines an employee’s formal responsibilities, distinct from a job posting intended for recruitment on job boards. If you want expert guidance for job postings and candidate recruitment, the team at TERRA Staffing is ready to help. We specialize in customer service among other industries - learn how we can help your organization today!

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Customer Service Representative Job Description 

Example of a customer service representative job description summary: Customer service representatives are responsible for providing support and assistance to customers before, during, and after a purchase or service. This role works directly with customers and clients to provide solutions, handle complaints and assist in resolving issues that arise in the customer experience. This role requires excellent communication and problem solving skills along with the ability to resolve conflict and anticipate customer needs.

Responsibilities of a Customer Service Representative

Examples of common responsibilities: 
  • Respond to customer inquiries with accurate and complete information
  • Manage incoming calls, emails, chats, and in-person requests
  • Administrative/clerical duties such as managing records, filing and scheduling.
  • Identify and address customer concerns
  • Resolve customer grievances and maintain customer relations 
  • Assist in matching clients with products or services that suit their needs

Customer Service Representative Job Requirements

Examples of common requirements:
  • Effective verbal and written communication skills 
  • General computer proficiency 
  • Ability to multitask and prioritize 
  • Strong time management skills 
  • Patience and attentiveness 
  • Attention to detail 
  • Excellent problem solving skills 
  • Ability to resolve customer issues and concerns

Alternative Titles to Customer Service Representative

  • Customer support associate  
  • Customer service agent
  • Customer relationship manager

Contact TERRA

We specialize in customer service recruitment and can help you hire for customer service representatives and related positions. Contact us today to learn about our successful approach to recruiting!