At TERRA, we make talent satisfaction a priority.
It’s not only a good practice, it’s good business. Especially when you’re in the business of helping people.
In order to be a company that people trust to help them navigate employment opportunities, we know we need to deliver service that goes above and beyond their expectations.
As a company, we take that commitment to delivering a great service experience very seriously – and our Seattle team really led the way in third quarter.
How the Seattle Branch is Winning at Talent Satisfaction:
The Seattle team was recently recognized at a company-wide meeting for having the highest talent satisfaction scores in the company.
Not only did they lead the pack at TERRA, Seattle’s talent satisfaction score was more than 3x higher than the industry average for staffing firms across North America!
We asked Anne Skaar, Seattle Branch Manager, to share the secret to the Seattle team’s success.
She said, “Delivering excellent service is simple when you focus on the person. Our goal is solving problems and building relationships, which makes it a better experience for everyone. It’s a lot more fun and rewarding to deliver solutions and not just complete transactions.”
It’s this way of thinking that also led the Seattle team to be named TERRA’s Branch of the Quarter, not once, but twice this year.
Greg Lambert, CEO, said, “There are a lot of things that the Seattle team gets right. One of the things that was especially impressive this quarter was the outstanding feedback they received from placed talent. This team takes the time to really understand the hopes and dreams of job seekers and help make good matches. That care and attention is at the heart of our mission of creating success stories daily.”
Congratulations to the Seattle team!
What Job Seekers Are Saying About Working with the Seattle Team:
“I feel like my skills were quickly and accurately assessed and I feel everyone I interacted with treated me with a great deal of respect.”
“I went to TERRA after I had another agency promise me an assignment that fell through. Not only did TERRA find me a position within two days of my initial interview, the job ended up paying me exactly what I had asked for. And the company offered me a promotion and permanent job within two weeks.”
“TERRA found me a great job almost the second I walked in. My current position is something much better than I could have found on my own, or would even have felt comfortable applying for. But all the support from TERRA throughout the process gave me the confidence I needed to make a big change, not only in my career, but in my life.”
“The recruiters are wonderful! Very kind and compassionate, as well as professional.”
About TERRA Staffing Group
TERRA Staffing Group is one of the largest, privately-held staffing firms headquartered in the Pacific Northwest, with locations in the Seattle-Puget Sound, Portland-Metro, and Phoenix-Metro areas. TERRA provides temporary/contract, contract-to-hire and direct hire placement for companies in a wide range of industries, including manufacturing, professional services, aerospace, financial services, call center operations, and more. Areas of specialization include professional, engineering, accounting and finance, administrative support, and manufacturing/industrial staffing.
Jenifer Lambert, Chief Revenue Officer