In a recent survey of HR HotSpot attendees “communication” was identified as the most important skill leaders need to be successful as we work our way through the other side of the pandemic.

Communication is defined as exchanging information, yet rarely does the process go smoothly. As an HR leader, how can you support the organization in more effective communication so that trust, commitment and better outcomes can be realized?

In this session, Scott Asai, Certified Professional Coach, TEDx Speaker and Soft Skills expert, will share with you the tools and tactics he teaches his clients. You’ll leave with ideas you can implement for yourself and use to teach and lead others.

In this presentation, we will:

• Demonstrate how to actively listen
• Decode nonverbal communication
• Speak with more clarity to produce better results
• Learn how your communication style and medium choice influence how well the message is understood.

Scott will also address specific situations like tips for having tough conversations about performance and communicating organizational change.